Stay Golden FAQ’s
Here, you find an overview of frequently asked questions (FAQs) and their answers. Contact us if your question is not listed.
Questions about your stay
Do you have rooms for 2 adults and 2 children?
We offer 2 room types that can accommodate a family of 4: the family cabanas and the premium cabana. Find more info here on our website. A toddler under 2 years can also share the master bed with its parents. Additionally, we have a baby cot. Please let us know that you would like to use it when making your reservation. Thank you.
That means, we even offer space for a family of 5 in case the youngest child is below 2 and can share the bed with its parents.
Can you add an extra bed or mattress to a cabana or room?
There is no space for extra beds or mattresses. Please reconsider the room type to accommodate more persons.
Questions about transport
Do you provide an airport transfer?
Yes, we offer airport transfer. The drive takes around 6-7 hours. Find more information on our taxi service here. We actually can organize a taxi pickup from anywhere in the country. Feel free to contact us for your individual quote.
Do you have rooms for driver?
We do not offer driver accommodation. In Arugam Bay, there is a great number of reasonable guest houses. Your driver won’t have a problem to find something nearby.
Questions about the location and Arugam Bay
Is the hotel near to shops and restaurants?
The closest mini market is a 1-minute walk away. The centre of Arugam Bay can be reached by foot in 10-15 minutes. You can use our bicycles free of charge to go downtown. Then, it’s just a couple of minutes by bike. As another option, you can rent a scooter with us. Or ask us for a tuk-tuk drop, we are happy to organize it for you. Here you see the Stay Golden location on Google Maps.
How is the weather in November?
We do not call it off-season any more; for us, it’s the slow season. The weather is quite stable in the months from November to February. It’s been years ago, that there was a strong monsoon season at the East Coast. Unfortunately, we also observe climate change. Here, it means hotter temperatures in summer and less rain in winter. In the slow season, it rains every 2-3 weeks for a day or 2 only. And it has 25-28 degrees. We love this time of the year. Therefore, Arugam Bay is a great travel destination all year long.
When is the best time to surf in Arugam Bay?
Check out our information on surfing in Arugam Bay here.
Questions about the booking process
How is your cancellation policy?
If a booking is cancelled less than 7 days before arrival, then a charge equal to 50% of the stay will be made. In the event of a no show or booking reduction (after arrival date), a charge equal to 70% of the stay or the remaining nights will be charged. The remaining amount will be refunded.
Why shall I book directly via this website and not on a platform like Airbnb or Booking.com?
When you book directly with us, you save money. We offer commission-free prices, and therefore the cheapest option for you. In case you really find a cheaper deal somewhere else, please contact us.
We invite you to also have a look at our services at Stay Golden. There, you will find some extra information on the offers at the hotel – additionally to the here listed frequently asked questions.